Businesses thrive on the power of the written word. Good and sometimes bad, reviews forge businesses to scale greater heights and achieve long-term success. They give credibility and legitimacy to a brand or individual. And these reviews are born from the quality of client experience.
When it comes to mortgage companies, client experiences that highlight their success are as crucial as the clients per se. But, reviews do not just happen. Companies need to go the extra mile to earn reviews organically without pressurizing the clients.
Let’s look at some innovative ways to get raving mortgage business reviews from clients with thoughtful gestures and without spamming.
Four Practical Ways in Which You can Organically Garner Mortgage Business Reviews
Certain factors like competitive interest rates, flexible loan policies, servicing costs, etc., are vital to succeeding in the mortgage business. Yet, there are other factors like having an active web presence, reviews from clients, effective customer service, etc., that put you on the map. These factors trigger the grapevine and give rise to an expanding client base, boosting revenue and enabling growth.
Getting a good review from the client works very much like courtship. You have to tug at their heartstrings without sounding desperate.
Though they say you don’t need a reason to be happy, something like a surprise gift throwing you off your routine is a pretty good reason to be happy. It triggers a stimulus in you that works up all the happy hormones. And when you’re happy, you express it. To friends, family, and the world, setting off a chain of good reviews.
Here are a few subtle ways to remind your clients that you are around and get good reviews:
For relationships to last and be mutually benefitting, they require a significant amount of effort. In business, when you express gratitude to your clients, it helps to strengthen bonds. Expressing your gratitude to clients for giving the company an opportunity to serve them. This cheers the clients and paves the way for repeat business from them.
Review appreciation gifts
When you receive positive feedback from a client after closing a deal, appreciating their thoughts goes a long way in maintaining goodwill. As a token of appreciation, you can send them a gift, to let them know their thoughts add value to your company. In addition, when clients feel they are appreciated for their reviews, they are sure to upvote on social media.
When it comes to the mortgage business and real estate, referrals are crucial. Potential clients referred by existing clients are invaluable since they already have a fair idea about your company, and there is a high chance that they will do business with you. In addition, incentivizing referrals is an excellent way to reward clients for their patronage and solicit long-term support. Your clients would willingly refer the company to their circle of friends and also give you a good rating on social media.
Clients become loyal when companies commit to their welfare. A successful business goes beyond signing deeds and closing deals. When you go the extra mile and send housewarming gifts, it makes the clients feel valued. Clients, in turn, will show their appreciation by leaving positive reviews on your website and continuing business with your company.
How Can Eva Help You accomplish all of the above with Your Mortgage Business Clients?
But how can you be sure that your clients will like the gift enough to spread the word? How do you tread the fine line between promotional tactics and expressing gratitude to clients?
Well, with Eva the AI-powered gifting assistant, you do not have to worry about those things.
It takes care of everything, right from curating the gift to ensuring timely delivery. Eva is a multi-tasking gifting genius that has redefined client gifting. Customizable, efficient, and seamless, Eva is exactly what you need to tell your clients that doing business with them is indeed a pleasure.
- All you have to do is specify the occasion and budget and send the gift link to the recipient’s phone number or email. (Eva Pricing)
- Eva chats with the recipient and understands their tastes and preferences. It then curates an appropriate gift that will surprise the recipient and make them feel that they are a valued and integral part of the business.
- Eva ensures that the gifting process is hassle-free and a delight to both the sender and the recipient.
The efficiency of automated gifting coupled with the thoughtfulness of a personal touch makes the gifting experience with Eva bliss.
That’s the science behind Eva; it guarantees happiness. And happy clients mean a happy business, right?
What Sets Eva Apart From Automated Gifting?
With Eva, the clients feel like they are conversing with a friend who is planning a surprise for them instead of coded and impersonal automated gifting. Eva not only curates the perfect gift, but it also adds a personal touch with handwritten notes! (Eva branding)
These small gestures of expressing gratitude and appreciation represent your company as a human-centered business, resulting in a lifelong relationship with clients.
How Mortgage Businesses Can Leverage a Gifting Assistant Like Eva
Contacting the client and requesting reviews or sending them frequent mailers makes you sound desperate. Instead, you need to connect with your client in a fun and engaging way which makes them happy to leave reviews. Quite the task! But with Eva, it’s a breeze!
Until Eva, discussing preferences was never this fun. Chatting with Eva feels like chatting with a friend -personal and enjoyable. Consequently, your clients will appreciate your efforts and proceed to give your company a positive review.
A tricky yet essential part of a business is handling negative feedback. Although it is understandable that a client could sometimes be dissatisfied, it is prudent to act on negative reviews. What better way to apologize and show them that they matter than a customized gift? Your clients will appreciate the gesture and could even take back their negative review and replace it with a positive one.
Closing gifts are an excellent way to get reviews from clients. If they are happy with your services, a gift will further enhance their satisfaction, and they will excitedly leave you a good review. And because Eva ensures that the closing gifts are compatible with the client’s interests, it helps by adding to the happiness quotient.
Efficient, end-to-end, and enjoyable for both the gifter and recipient, Eva is a gifting genie and offers a bandwagon of benefits.
With the delightful gifts it sends and ease of the whole process, Eva makes the clients want to leave favorable mortgage business reviews that can go a long way in ensuring repeat business as well as new clientele. Try Eva now to experience delightful and hassle-free gifting.